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We take great pride in delivering high-quality papers and meeting the requirements of our clients. We do everything possible to ensure you feel secure when placing the order with us, that is why we have developed a clear, progressive, and what is more important customer-oriented money-back guarantee. It provides you, as the Customer, full control over the order process, giving you the possibility to cancel the order at any stage. All requests are processed within 24 hours so you won't need to wait weeks to hear back from us. If you have faced any issue and would like to receive a refund, please check the applicable cases and steps you can find below.

My paper was not done on time

It rarely happens when we are not able to deliver on time. We understand how important it is to meet the deadline and all the reasons behind it. Our writers are professionals in the field, and they always try to accommodate requests made and provide you with a paper by the original deadline. However, unpredictable circumstances may fall into place. If that occurs and the writer is not able to deliver the first version of the paper, we will provide you with a full refund. To notify the support team agent that you either can no longer wait for the paper or that the assignment is no longer needed, please use any suitable means of communication mentioned on Contact Us Page within 24 hours of the original order deadline.

If the paper was uploaded late, but you want to use it, or the revised paper came late, a full refund is not possible. Please contact support team agent for reimbursement details.

Important! If lateness occurred due to delayed submission of the instructions, materials, or important clarifications, our team could not be held responsible. Yet we always think of you first, and if such a situation occurs, we advise you to notify our team immediately.

I placed two orders, but I need one only

If you have noticed that you have paid for two or more orders for the same task, but you need only one, please contact our support team agent to inform which order you'd like to keep. You will be assisted on the fly on this matter.

If you are not sure how many orders you have paid for, we would also advise you to contact us to resolve any misunderstanding. The support team is always here for you.

I paid for one order several times

If you notice that you were charged several times for 1 order, we ask you to contact us right away. In your claim, please provide the screenshots of your bank statement showing the duplicate transactions or receipts from the payment processing system. The claim will be reviewed and, in case duplicate transactions are confirmed, they will be refunded within 12 hours.

I'm not fully satisfied with the quality of the paper

If you want to cancel not completed order, please contact our support team agent by any of the available methods listed on Contact Us Page, and specify the reason behind the cancellation. Our customer representative agent will contact you within 2 hours after we receive such request to confirm details, reasons, and the preferred method for refund.

If you are not satisfied with the quality of the provided paper, you have 3 days of the Order deadline to send your complaint along with detailed comments on what instructions were not followed and areas that need improvement. We will revise the paper for free within 14 days of the Order deadline if the instructions were not fully covered. Once the paper is revised, you have 3 days to review it and raise your complaints by contacting our support team agents by any of the available methods listed on Contact Us Page. Upon contact, please be ready to provide a detailed explanation of the problematic areas. Our Resolution Department will review your claim within 24 hours and contact you with a compensation offer.

If no comment or complaint is provided within 3 days' period, the paper is considered as written per your instructions and your requirements. Thus no further reimbursement will be possible.

In case a full refund is issued for the order that was completed, the Company keeps the authorship of the work and can post it on-line for the educational purposes or for sale. That means the text of the paper will be easily found by search engines and anti-plagiarism software any education institution uses and tracked back to our website. We won't be able to remove the paper from the web-pages and search engine cache.

No writer was found to work on my order

We strive hard to find the best-qualified writer for your order; however, on rare occasions, the qualified writer is not available to handle the task. You will be kept updated on the process and notified if there is any problem finding a writer, so it won't come as a surprise for you. In case we are not able to find a writer to complete a paper, we will provide you with a full refund.

If you requested another writer to revise the earlier completed paper and we couldn't find a replacement, our Resolution Department will review the situation and proceed with suitable compensation.


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